15 Secrets Ace Hardware Employees Are Hiding From You!
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Ace Hardware is known for its combination of small-town charm and big-time practicality when it comes to hardware stores. Ace has increasingly become a household name with more than 5,200 independently owned stores around the globe. For 15 straight years, J.D. Power’s customer satisfaction among home improvement retailers survey ranked Ace Hardware No. 1, showcasing its reputation for quality products and personalized service.
Ace is more than just what you see on the surface; savvy shoppers know that the “helpful hardware” folks have a couple of tricks up their sleeve. The chain offers plenty of hidden gems when it comes to saving you time and/or money from unadvertised discounts to exclusive in-store services. Here are 15 insider secrets you need to know about Ace Hardware.
They’ll Mix Paint for Free
Ace Hardware is always a good place to go for free paint mixing services especially if you’re a DIYer or professional. Their computerized color-matching system guarantees the accuracy, allowing you to duplicate existing colors and blends or create your own.
Reports indicate that Ace’s premium paint brands—Benjamin Moore and Clark+Kensington—earn high marks for durability and finish.
Discounts Might Be Available—If You Ask
Ace often offers unadvertised sale prices on bulk buys or slightly damaged stock. For example, customers who have renovated their homes often save a lot of money by negotiating for discounts at clearance tools or supplies.
Moreover, Ace Rewards members are sent regular coupon mailers and birthday discounts.
Price Matching Is Possible
Although not as widely touted as fellow competitors like Lowe’s or Home Depot, most Ace locations will price match. Request a match from a competitor’s ad or proof of a lower price.
This is a great benefit, especially if you’re buying big-ticket items like grills or power tools, where the cost difference might be significant.
Employees Know DIY Shortcuts
Employees at Ace Hardware tend to be DIY enthusiasts and many of them have professional experience in construction or trade.
They train staff on troubleshooting and provide innovative tips on making your projects quicker and easier.
They Assemble Items for Free or Low Cost
Ace locations help assemble grills, furniture, and lawn equipment at low to no cost. This added value is fantastic for customers without tools or expertise.
Among popular items of this service are grills, which are assembled in readiness to be used, saving customers hours.
Returns Are Surprisingly Easy
Ace Hardware’s return policy is nice, especially for Ace Rewards members, who can extend the return period.
You can usually return tools and other unused supplies hassle-free within 30–90 days. This makes it much easier to take on a home improvement project without worrying about buying too much.
Not All Products Are Created Equal
Due to the fact that Ace stores are individually owned, the products they stock depend on the location. This flexibility makes Ace useful for locally relevant projects.
This empowers stores to stock what they know their communities may need—hurricane supplies along the coast, for example, or winterization gear in places that experience snow.
The Sales Aren’t Always Advertised
Ace has many in-store markdowns and clearances that are not promoted online. These deal with deeply discounted seasonal items, tools, and hardware.
A good way to get some prizes is to check out the clearance aisle or bargain bin.
You Can Rent Tools
Instead of buying expensive equipment you rarely use, Ace offers tool rentals, such as power washers, floor sanders, and carpet cleaners, to keep your costs low.
Renting can save a couple of hundred dollars, especially on one-off things like refinishing hardwood floors or deep cleaning carpets.
Free Key Cutting
For shoppers buying multiple copies, cutting standard keys costs nothing or only a few dollars at many Ace Hardware locations.
However, if you have specialized keys like car keys with chips, they are usually even cheaper than the costs of locksmiths or the dealership rates.
Employees Often Have a Say in Inventory
The stores are locally owned; therefore, managers and staff sometimes have control over which items they order.
Being autonomous means that inventory is in sync with the community’s wants and needs.
Rewards Members Get Free Stuff
In addition to deals and coupons, Ace Rewards members are often treated to free items from the program. Birthday gifts are common, ranging from free key copies to discounts on tools.
Rewards points are earned quickly and can be redeemed for future purchases, offering long-term value.
They’ll Help You Save Energy
Through Ace employees, customers may get energy-saving solutions like LED lighting or weatherproofing materials, with an added bonus: employees advise how customers may save in the long run.
Other highly suggested items to help decrease the energy bill include caulk, insulation tape, and programmable thermostats, which are in line with the U.S. Department of Energy guides.
Seasonal Items Can Be Dirt Cheap—Later
After the season ends, shop at Ace for patio furniture or holiday decorations, and you’ll find yourself saving big. Stores often sell such items at huge discounts to clear out items and free space for new stock.
They can even go as deep as 75% off, so waiting for seasonal clearances is definitely worth it.
They’re Happy to Teach You
Ace is known for its helpful and knowledgeable staff. They are happy to share their knowledge, and a few places even hold DIY workshops.
When you need help comprehending a product or learning how to use a tool, their openness to lay things out makes them the heroes in saving you from expensive missteps.
Disclaimer – This list is solely the author’s opinion based on research and publicly available information.
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